Eight prompts for a natural conversation
Here are tailored one-sentence upsell prompts for the drive-thru window. Prices and menu items in these scripts are examples; match them to your current menu.
- Would you like to make that a combo with fries and a drink for just $2 more?
- Can I add our crispy mozzarella sticks to your order today?
- Would you prefer a side of our seasoned fries or onion rings with your meal?
- Try our limited-time spicy chicken wrap for an extra kick—add one today?
- Can I tempt you with a delicious chocolate chip cookie for the road?
- Would you like to upgrade your drink to a large for just 50 cents more?
- Our house-made lemonade is refreshing—would you like one with your order?
- How about adding a side salad for a fresh twist to your meal?
Key takeaway
The best upselling happens when it feels personal and well-timed. By focusing on the guest’s experience and positioning combos as convenient, valuable additions, restaurant teams can turn every payment interaction into a moment that builds satisfaction and revenue.